Link to Professional Services Knowledge Management - 10/2/08 Presentation

Today, PSVillager Andrew Nash, CEO of Navaroo Consulting, (and former COO, Broadvision and Partner, Deloitte Consulting), presented to our Mentoring group on the topic of Knowledge Management. Andrew is very steeped in Knowledge Management and gave an excellent presentation on the topic. We captured the presentation in GoToMeeting and posted it at Knowledge Management Presentation The recording is available for 14 days after post. It is roughly one hour long.

Overview
The presentation today helped dispel several myths regarding KM. The biggest myth … KM is just a repository. Instead, Andrew recommends the 4 pronged approach for KM: Enterprise repository; Wiki/Blog; Web conferencing; Social Networking. With a little effort and leveraging freeware, you can very quickly launch a KM system no matter how large or small your organization.

Other Big myths:

· Focusing on one area like service delivery. Much of the knowledge needed for delivery resides elsewhere within the company, so an integrated knowledgebase is key to success.

· While technology is an enabler to share information, the real work is up-front with capturing, transferring and codifying data. Preparing it for use in an organized manner. The most pervasive technology used for KM today … email. Who would have thought …

· Build it and they will come. Making any knowledgebase file centric vs. human centric will leave you with more lurkers than contributors. PUSH information out and recognize the outstanding contributions of the community members.

· There is no need for an FTE to manage the knowledge. For organizations of less than 50 resources, part-time distributed management of the KM is adequate. A good rule of thumb is once you reach the 50 – 100 resources level and depending how robust the information is that you are sharing, full-time community management and domain ownership will become necessary.

Thank you Andrew for a great presentation!

Debbie Stovall, PCC, Strategist
www.succcessrealities.com